Refund policy
For Returns & Refunds:
We offer easy return shipping with a pre-paid return label that will be emailed to you. A one time, once per order, cost of return shipping will be deducted from your total refund. Please return your items using the original packaging.
Returns must be requested within 14 days of receipt. All items must be returned in the original packaging, unworn, and have all the original tags attached for return/refund consideration or authorization.
Original shipping charges are non-refundable. All refunds will be applied back to the original payment method. Please allow 7-14 business days for your refund to appear on your statement.
- All masks are final sale and cannot be returned or exchanged.
- All sale items are final sale and cannot be returned or exchanged.
If you return a package that does not meet this criterion, it will be denied. Denied returns will not receive a refund and will be forfeited.
If you return a package beyond the 14 days and it meets the return criteria and is eligible for resale, you maybe be issued store credit for the original amount paid. Please contact our customer service team.
If you have any other questions or concerns regarding the return policy please Contact Customer Service and we can assist you.
What is considered worn?
Any item that does not have its tags attached. Please avoid any makeup or deodorant when trying on items, as well as any pet hair or fragrance that could transfer to the garment as this is considered worn. Items that have been washed or have noticeable instances of wear will not be eligible for return.
How do I return my order?
Request return or exchange here
You will need your order number, zip code, item(s) you are returning and reason for return.
Upon approval of your return request you will receive an email along with a prepaid label and instructions to send the item(s) back to Fiorla. We use USPS for returns.
Fiorla is not responsible for return packages lost or stolen in transit. If the package is lost or stolen in transit back to our headquarters, Fiorla will not issue a refund. Please be sure to securely package your return and drop off or request pick up with a trusted postal carrier.
Can I exchange purchase or a gift?
Yes we are happy to exchange a new item for you. Exchanges will be processed when your return is received and processed. We do not reserve any sizes or styles for exchanges. If an item requested for exchange has sold out before your return is processed, you will get a refund.
Refunds will be processed within 7-10 business days excluding holidays by our customer service team. After the item(s) are quality assessed by our warehouse staff. You will receive a notification once the return is received and when the refund has been processed. Depending on your payment method, the refund will process within 3-14 business days after it has been issued, perhaps sooner.
How can I make an International return?
Our return policy mentioned above applies to both domestic and international purchases.
There is a $30.00 USD fee for international returns that will be deducted from your refund when the return is processed. Pick-ups are not included in this service. Any duties and taxes paid are nonrefundable.
At this time we do not offer exchanges on international orders.
Have more questions? Get in touch with us: Contact Customer Service